
Elevate Your
Guest Journey
25 years of combined international expertise in hospitality
Our Consulting Services: Six Experts, One Mission
The Operations Expert
We optimize workflows, service quality
and team efficiency to create seamless, effortless guest experiences.
The Sustainability Advisor
We integrate sustainability into your business model to enhance guest trust, efficiency, and profitability.
The Revenue Strategist
We maximize revenue with dynamic pricing, optimized distribution, and reduced OTA dependency for higher profits.
The German Market Navigator
We tailor your hotel experience to attract, engage, and retain German-speaking travelers with cultural alignment.
The Guest Experience Designer
We create memorable, personalized guest journeys that turn first-time visitors into lifelong brand ambassadors.
The Marketing & Digital Expert
We strengthen your online presence, booking journey, and brand storytelling to increase direct bookings and engagement.




THE KEY TO SUCCESS: YOUR HOTEL FROM THE GUESTS' PERSPECTIVE
Our Guest Journey Scan reveals the true guest experience with a 360° expert evaluation, where Heart (warmth) meets Mind (excellence) for real transformation.
360° Guest Journey Scan
We analyze your guest experience by scanning the following touchpoints to turn lookers into bookers and goodbyes into warm welcomes.
Touchpoints:
✓ Digital Impression & Booking Experience
✓ Brand Storytelling & Identity
✓ Guest Expectation vs. Reality
✓ Personalization & Guest Recognition
✓ Operational Efficiency & Service Excellence
✓ Revenue Opportunities & Cross Selling
German Sailing Trip
We analyse your cultural alignment, language accessibility and your market position with the eyes of german guests
This package includes all features
of the Guest Journey Scan plus:
✓ Cultural & Language Adaptation
✓ Digital & Booking Experience
✓ Service & Hospitality Alignment
✓ Trust & Booking Confidence
✓ Food & Beverage Suitability
✓ Loyalty & Repeat Guest Strategies
ESG-Surfing Trip
We ride the wave of sustainability by analyzing every aspect of the guest journey with care for the planet and its people.
This package includes all features
of the Guest Journey Scan plus:
✓ Sustainability Messaging
✓ Guest Engagement
✓ Planet-Focused Practices
✓ People & Community Impact
✓ Sustainable F&B Practices
✓ Green Guest Experience